Terms & Conditions
Freedom of Creation (FOC)
Prices
Prices of products are correct at the time of entering information, however, we reserve the right to change prices without prior notice. FOC promises to honour the price quoted at the time the order was made. Prices do not include import taxes, tariffs and duties.Copyright
Any material found within the pages of the FOC website, including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use. You hereby agree not to adapt, alter or create any derivative work from any of the material contained in this site. In addition, the material cannot be used for any other purpose other than for your own personal and non-commercial use.Disclaimer
FOC provides this website but does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.In addition, FOC makes no (and disclaims all) representations or warranties of any kind, expressed or implied, with respect to the information or content included in this site.
This does not affect your statutory rights in relation to the goods and their fitness for purpose and satisfactory quality.
In connection with the use of the FOC website, in no event will FOC be liable:
- for losses that were not foreseeable to both parties when the contract was made;
- for losses that were not caused by any breach on the part of the supplier;
- for business losses and/or losses to non consumers.
External Web Sites
FOC is not responsible for the content of external Web sites linked from this site.Formation of contract and governing law
A contract between you and FOC for the sale of our products will only exist once we confirm your order by e-mailing you to confirm your order has been accepted. The contract will have been considered to have been formed, and the confirmation considered to have been given to you, as soon as you are able to access the message, whether or not you actually receive the message.The contract shall be considered to have been concluded in the Netherlands and shall be governed buy the laws of the Netherlands and you and FOC irrevocably submit to the non exclusive jurisdiction of Dutch courts.
Payment Enduser
No property or title to goods shall pass to you unless and until the full amount of the value of the goods as invoiced has been credited to our bank account without recourse or we have received the full amount in cash.The time between the order confirmation by email and the time until the full amount of the value of the goods as invoiced has been credited to our bank account, is not considered as part of the dispatch time.
Payment Clients
The payment term of clients is 14 days unless we have made different agreements with you.You accept the following payment conditions:
| Order size | Upfront Payment | Required |
| 0 - 2.000 € | 0 % | |
| 2.000 - 5.000 € | 25 % | |
| >5.000 - 10.000 € | 50 % | |
| >10.000 - 20.000 € | 0% | Letter of Credit |
The time between the order confirmation by email and the time until the full amount of the upfront payment has been credited to our bank account, or the Letter of Credit is validated, is not considered as part of the dispatch time.
Tax
Value Added Tax (VAT) is payable on all goods or services delivered within the EU.Delivery
The delivery time of your product depends on the type of product you have ordered, the delivery address and the mix of products in case more then 1 product is ordered.The guaranteed dispatch times (time we need to make the order ready for shipping) are:
| Interior Products | 3 weeks |
| Accessories | 2 weeks |
| Textiles | 1 week |
It should be mentioned that many times these products are on stock and can be delivered within 24 hours. In case big volume orders are required, we will contact you personally to see a possible delivery time for this.
The indicated shipping times are dependant on the delivery address:
| Country | Zone | Delivery time |
| Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom. | 1 | 2-3 Workdays |
| Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Estonia, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldova, Monaco, Norway, Romania, Russia, San Marino, Serbia and Montenegro, Slovenia, Ukraine. | 2 | 3-7 Workdays |
| Egypt, Algeria, Bahrain, Canada, Iraq, Iran, Israel, Jordan, Kuwait, Lebanon, Libyan, Morocco, Oman, Qatar, Saudi Arabia, Syrian, Tunisia, United Arab Emirates, United States, Yemen. | 3 | 5-10 Workdays |
| Rest of the World | 4 | By inquiry |
Special Cases
In case multiple products are ordered with different dispatch times, FOC will send 1 package with all products (unless required differently). The longest dispatch time should be taken into account for this.
Returns Policy
We are quite sure you will love our products, but in the unlikely event that you are not completely satisfied with your order, you must notify us strictly within 3 working days of delivery, detailing the reason for your dissatisfaction. For this purpose our on-line RETURNS FORM must be filled in and together with your original Customer Order Number. This from must be displayed externally on the packaging of the goods to be returned. No goods may be returned to us without this form.Goods which are unused, undamaged, in their original packaging and fully marketable, may be returned strictly within 7 working days from delivery. We unconditionally reserve the right not to refund if the goods are not returned in their original packaging as received from us, neatly cared for and in immaculate condition. More specifically, we cannot accept returned items which fall into the following categories:
- Any personalized goods or goods made to your specification;
- Any items which have been used in any way and are no longer suitable for resale;
- Any items which have been damaged in the wash or wrongly treated;
- Any packages where the postage is unpaid.
- For returned goods received by FOC between calendar days 8 and 14 after initial delivery to you, you will incur a 10% administration charge.
- For returned goods received by FOC between calendar days 15 and 28 after initial delivery to you, you will incur a 50% administration charge.
- Goods returned after 28 days will not be refunded.
FOC advices to use the company who delivered your items to you should also be used for returns. Please make sure the offered compensation for loss or damage covers the value of the goods to be returned. If you are in any doubt, please contact us.
Goods authorized to be returned should be sent to:
FOC BV
Cruquiuskade 85-87
1018 AM Amsterdam
The Netherlands
Cancellations
Our legal obligation to you is to grant you the unconditional right to cancel your order from the date of the contract and up to the point of dispatch (when the goods are send from FOC to you). Should you make a cancellation beyond this point, we will deduct your refund with the amount of any delivery charges and cancellation penalties which FOC may have incurred as a direct result of your order cancellation.Damaged Goods
Should the product you ordered show a manufacturing fault or have been damaged in transit, you need to notify us in writing (fax or email) strictly within 3 days of delivery. We can then either:- Replace the defective product as soon as possible depending on the nature of the product order, or
- Offer you a full refund within 30 days.